Privacy policy

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing within the framework of our website.

Contact with us

If you contact us using the schedule on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

Data storage

We point out that for the purpose of rental processing, the IP data of the owner of the connection is stored, as well as the rental time, the booked cargo bike, name and e-mail of the rental user. The data provided by you are necessary for the execution of the rental process. Without this data we cannot carry out the rental of the cargo bike to the rental user, a data transfer to third parties takes place exclusively to lenders in the course of a rental process.

If a cargo bike booking is deleted, the data stored by us will be deleted.

Confirmation of identity when picking up a cargo bike

When you pick up your cargo bike, you must confirm your identity with your (official) photo ID and enter your name, address, telephone number, type and number of your photo ID, as well as the period and rental station of your rental in a schedule. This schedule will be kept by the rental station and handed over to the Association for the Promotion of Cargo Bikes for safekeeping in the event of a change of rental station.

This data will not be passed on to third parties. After six months, the schedules will be destroyed.


Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.

We use cookies to make our website user-friendly. Some cookies remain stored on your terminal device until you delete them. They enable us to recognise your browser on your next visit.

If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you can only allow this in individual cases.

If you disable cookies, the functionality of our website may be limited.


You have the option to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter.

You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: We will then immediately delete your data in connection with the sending of the newsletter.

Your rights

You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

You can reach us under the contact details mentioned in the site notice.